5d ago
CommBank (CBA) business account blocked during NetBank Open Banking connection
I’m unable to connect my CommBank business account to Redbark.
I access this account through NetBank, not CommBiz.
Steps taken:
1. Started the Australian bank connection from Redbark.
2. Selected CommBank and continued to CommBank’s Open Banking consent flow.
3. CommBank stopped the process before I could select an account.
The CommBank page displays:
“You’re unable to share right now. Your account or you may not meet the eligibility requirements.”
It then directs me to contact CommBank and mention “Open Banking data sharing.”
I checked NetBank under Settings > Data sharing > Open Banking data sharing, but I couldn’t find anything else I could configure to enable the connection.
I called CommBank and spoke to support. They told me CommBank only permits data sharing with Xero and MYOB. It sounds like they may have been referring to traditional accounting-software bank feeds rather than CDR Open Banking through Redbark’s provider, Fiskil.
Could you please check whether this is:
- a known limitation affecting CommBank business accounts accessed through NetBank;
- a problem with the CommBank/Fiskil consent flow; or
- an account configuration that CommBank needs to enable?
I’ve attached a screenshot of the exact CommBank error. Please tell me what information you need to trace the failed connection.
Pending